Introducing Mobile Banking
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Need to check your balance before making a purchase?
Need to pay a bill while you're on the road?
Do all that and more with Mobile Banking.
Best of all, it's a FREE* service from Regal Financial Bank!
Please see below for Initial Setup Instructions.
*Regal Financial Bank will not
charge you for using
Mobile Banking, but your
mobile carrier's text
messaging and web access
charges may apply.
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MOBILE BANKING FEATURES
Business:
- View balances and transactions (both pending and historical)
- Transfer funds between internal accounts
- Review and approve transactions
- Setup multiple access levels for employees
Personal:
- View balances and transactions (both pending and historical)
- Transfer funds between internal accounts
- Pay bills
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MOBILE BANKING SECURITY
Your account information and transactions are transferred through a secure connection when using Mobile Banking.
There are security measures that you can take to minimize risks. Such measures include:
Beware of Phishing* Websites & Spam:
Before you enter your login information into your mobile phone, please make sure the website you are visiting belongs to
Regal Financial Bank or one of its affiliates. The only websites you should use are the following:
- RFBank.mobi
- RegalFinancialBank.com
- SecureAps.com
It is best to access Mobile Banking by using the link in the text message sent from Regal Financial Bank.
*"Phishing" is when a fraudulent website mimics a legitimate website in an effort to obtain personal information from visitors.
Unsecured Wireless Internet Connections:
Mobile Banking requires your mobile phone to have internet connection. In most cases, this connection will be wireless
through your mobile service provider or through a Wi-Fi connection.
If it is a Wi-Fi connection, please be sure that it is a connection you know and trust. There are public Wi-Fi connections available
in areas such as airports or cafes. However, using a public Wi-Fi connection can be risky because it is possible that other people can
"pick up" your personal information.
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INITIAL SETUP INSTRUCTIONS
The following instructions assume that you are already enrolled in Regal Financial Bank's Online Banking:
Business Online Banking:
- Using a computer, log into your Online Banking account.
- Place your cursor over the Options link.
- Click on Mobile Banking Enrollment.
- Enter your mobile phone number and carrier and click Add.
- Create a 4-digit numeric Pin which will be used as your password only for Mobile Banking.
- Click Submit to complete the enrollment process.
- You will receive a text message with a link to access Mobile Banking.
Personal Online Banking:
- Using a computer, log into your Online Banking account.
- Click on the Change Options button.
- Scroll down to the Mobile Banking section and click Edit.
- Add your mobile phone number and carrier.
- Create a 4-digit numeric Pin which will be used as your password only for Mobile Banking.
- Click Submit to complete the enrollment process.
- You will receive a text message with a link to access Mobile Banking.
Please refer to the How To Log Into Mobile Banking section below for more information.
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HOW TO LOG INTO MOBILE BANKING
Step 1
After enrolling successfully, you will receive a text message from mbanking@regalfinancialbank.com with a unique link to access Mobile Banking.
This unique link contains a One Time Password (OTP) which will be used along with your Username and Pin to authenticate you.
Step 2
If your mobile phone has the capability to click on the link and open it in your internet browser, please do so. Otherwise, you will have
to make a note of the six-digit OTP and manually navigate through your mobile phone's internet browser to RFBank.mobi.
Step 3a
If you were able to click on the unique link from the text message, please log in with your Username and Pin.
Step 3b
If you navigated to RFBank.mobi, please select the appropriate log in choice and log in with your Username, Pin, and the OTP.
Please Note
After each successful log in for Mobile Banking, you will receive a text message with a unique link which will
need to be used the next time you would like to log in.
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FREQUENTLY ASKED QUESTIONS
Why Does My Phone Ask Me to Accept a Certificate?
When you are accessing the Mobile Banking website, your mobile phone might ask you to accept a certificate from the website. If this occurs, please verify that you are accessing one of the following websites, then click OK to accept the certificate.
- RFBank.mobi
- RegalFinancialBank.com
- SecureAps.com
What If I Deleted The Text Message With The Unique Link?
Please navigate through your mobile phone's internet browser to RFBank.mobi, select Business or Personal Log In, and click on the One Time Password button.
Where Can The One Time Password (OTP) Be Found In The Text Message?
Here is an example of the link that can be found inside the text message from mbanking@regalfinancialbank.com:
https://mb1.secureaps.com/MBI_MBI1151/mbi1151.aspx?RID=3002&rtn=125008644&OTP=######
Your six-digit OTP would be the "######" in the example above.
Why Did I Not Receive A Text Message After Initial Setup?
Please verify that your phone number and your carrier selection is correct. If you were a Cingular customer, please select
"Cingular" instead of "AT&T".
How Do I Change My Pin?
Using a computer, please log into your Online Baning account. Go to Options and Edit your Pin under the Mobile Banking section.
Why Does It Say "Log In Information Is Missing Or Invalid"?
Please ensure that your Online Banking account is NOT locked out. Also, keep in mind that your username
is cAse sEnsiTiVe, some phones automatically capitalize the first letter of your input. Please correct that
auto-capitalization if it is incorrect.
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PO
Box 21485 | Seattle, WA 98111 USA | tel: 1.800.888.1955
| email: info@regalfinancialbank.com |
